Shipping Policy

Our goal is to offer you the best shipping options, and we ensure that we provide highest levels of responsiveness to you at all times.


Countries and Shipping

  • Currently we offer worldwide shipping to all countries. 
  • You will be provided tracking code to track your order.
  • If for certain countries whereby tracking code is not available from our shipping partner, we will inform you before we fulfill your order. You may cancel your order if you don't want to risk shipment without tracking ability in your country. In this case, you are refunded.


Concern On Order Tracking

If you concern about the shipment tracking ability in your country, kindly check with us before you place an order.  You may

  • contact us through Contact us page or
  • contact us through Live Chat / Facebook Messenger or
  • mail to our support email - sales@dcharmz.com

We will perform checking and let you know as soon as we are online. We aim to fulfill your order at our best.

 


Delivery Time Frame

The time frame for order delivery is divided into two parts:

Processing Time:
[time of order verification, tailoring, quality check and packaging]

  • 1-3 days
  • All orders are sent to our manufacturer for dispatch within 24 hours after the order is placed.
  • The manufacturer will then process the orders.


Shipping Time:
[time it takes for items to be shipped from our warehouse to your destination]

  • International delivery usually takes about 14 - 28 business days (2 - 4 weeks).  Orders are mostly shipped by ePacket delivery, and you will be provided tracking number to track your item.
  • Delivery may take lesser or longer from time to time, depends on our worldwide warehouse locations.

 

BUYER PROTECTION

60 DAYS MONEY BACK GUARANTEE
We promise your money back if your item is not delivered within the Buyer Protection period. You will be refunded.

Collections

View all